Learn more about our 5-step process for continuous performance improvement.
Our Mission and Background
FBR was founded in 2005 as a resource for franchise brands who are committed to continually improving performance through excellence in franchisee satisfaction, and for franchise buyers who are seeking objective, third-party validation of a franchise system’s health.
Our mission is to:
- Help franchise companies achieve brand success by strengthening their relationships with franchisees and improving franchisee satisfaction.
- Empower franchise buyers with research from existing franchisees about brands they may be interested in.
Barrie Young, President, Sales & Franchising, Snap-on Tools
“With Franchise Business Review, we are able to benchmark Snap-on against our past performance and hundreds of other systems as well. With the use of rapid continuous improvement, Franchise Business Review helps us improve our system.”